Insolito22 Terms and Conditions

1. Acceptance of Terms

1.1 By accessing or using the Insolito22 website (the “www.Insolito22.com”), you agree to be bound by these Terms and Conditions.

1.2 If you disagree with any part of these Terms, you must not use the Website.

2. Website Use

2.1 You may browse the Website and purchase products for personal use only.

2.2 You agree not to:

* Use the Website for any unlawful purpose.

* Reproduce, distribute, modify, or create derivative works of any content on the Website.

* Attempt to gain unauthorized access to the Website or its servers.

* Interfere with the operation of the Website or any other user’s use of the Website.

3. Intellectual Property

3.1 All content on the Website, including but not limited to text, images, logos, trademarks, and designs, is the property of Insolito22 or its licensors and is protected by intellectual property laws.

3.2 You may not use any of the intellectual property without prior written consent from Insolito22.

4. Product Information

4.1 We make every effort to provide accurate product information on the Website. However, we do not warrant that product descriptions or other content is error-free, complete, or current.

4.2 Product images are for illustrative purposes only and may not accurately reflect the actual product.

5. Ordering and Payment

5.1 To place an order, you must provide accurate and complete information.

5.2 All orders are subject to acceptance by Insolito22. We reserve the right to reject or cancel any order for any reason.

5.3 Payment must be made in full at the time of order using the payment methods specified on the Website.

5.4 Prices are in Indian Rupees and are inclusive of all applicable taxes, unless otherwise stated.

6. Shipping and Delivery

6.1 Shipping costs and delivery times will be displayed at checkout.

6.2 We are not responsible for delays caused by shipping carriers or unforeseen circumstances.

6.3 Risk of loss and damage for shipped products passes to you upon delivery.

7. Returns and Refunds

7.1 Our return and refund policy is outlined on a separate page. Please refer to it for detailed information.

8. Product Warranty

8.1 Insolito22 provides 1 month warranty on heel breakage on all products.

8.2 The warranty covers heel breakage.

8.3 To claim a warranty, you must provide proof of purchase.

9. Limitation of Liability

9.1 To the maximum extent permitted by law, Insolito22 shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or products purchased from us.  

10. Indemnification

10.1 You agree to indemnify and hold harmless Insolito22, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, liabilities, or expenses arising out of your use of the Website or violation of these Terms and Conditions.  

11. Governing Law

11.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

12. Changes to Terms

12.1 We reserve the right to modify these Terms and Conditions at any time without prior notice. Your continued use of the Website constitutes acceptance of any changes. 

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, shipping address, billing address, phone number, and payment information.

Usage Information: Information about your interactions with our website, such as pages visited, products viewed, and purchases made.

Device Information: Information about your device, such as IP address, browser type, and operating system.

Insolito22 Return and Refund Policy

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you may Return within 2 days of the original delivery date and exchange within 7 days of the original purchase date.  

Conditions for Return

To be eligible for a return, the following conditions must be met:

The item must be in its original, unused condition with all tags and labels attached.  

The item must be returned in its original packaging.

You must provide a copy of your original order confirmation or receipt.

Sale items, personalized or custom products, and gift cards are generally non-refundable. However, there may be exceptions. Please contact our customer support for specific inquiries.

Initiating a Return

To initiate a return, please follow these steps:

Contact our customer support team at 22insolito@gmail.com or 8383070634 within 2 days of receiving your order.

Provide your order number and reason for return.

Our customer support team will provide you with a return authorization number (RA#) and instructions on how to ship the item back to us.

Shipping Returns

You are responsible for the cost of return shipping unless the item is defective or damaged upon arrival.

We recommend using a trackable shipping service as we cannot be held responsible for lost or damaged returns.  

Please ensure the return package is securely packed to prevent damage during transit.

Refunds

Once your returned item is received and inspected, we will process your refund. Please allow 7 business days for the refund to be credited to your original payment method.

If you paid by credit card: The refund will be credited to the original credit card used for the purchase.

If you paid by PayPal: The refund will be credited to your PayPal account.

Please note that it may take additional time for your bank or credit card company to process the refund.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer support team to initiate an exchange. Availability of the desired item cannot be guaranteed.  

Damaged or Defective Items

If you received a damaged or defective item, please contact our customer support team immediately with photos of the damage. We will arrange for a replacement or refund.

Contact Us

If you have any questions or require further assistance, please contact our customer support team at 22insolito@gmail.com or +91-8383070634