Insolito22 Return and Refund Policy
We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you may Return within 2 days of the original delivery date and exchange within 7 days of the original purchase date.
Conditions for Return
To be eligible for a return, the following conditions must be met:
The item must be in its original, unused condition with all tags and labels attached.
The item must be returned in its original packaging.
You must provide a copy of your original order confirmation or receipt.
Sale items, personalized or custom products, and gift cards are generally non-refundable. However, there may be exceptions. Please contact our customer support for specific inquiries.
Initiating a Return
To initiate a return, please follow these steps:
Contact our customer support team at 22insolito@gmail.com or 8383070634 within 2 days of receiving your order.
Provide your order number and reason for return.
Our customer support team will provide you with a return authorization number (RA#) and instructions on how to ship the item back to us.
Shipping Returns
You are responsible for the cost of return shipping unless the item is defective or damaged upon arrival.
We recommend using a trackable shipping service as we cannot be held responsible for lost or damaged returns.
Please ensure the return package is securely packed to prevent damage during transit.
Refunds
Once your returned item is received and inspected, we will process your refund. Please allow 7 business days for the refund to be credited to your original payment method.
If you paid by credit card: The refund will be credited to the original credit card used for the purchase.
If you paid by PayPal: The refund will be credited to your PayPal account.
Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges
If you would like to exchange an item for a different size, color, or style, please contact our customer support team to initiate an exchange. Availability of the desired item cannot be guaranteed.
Damaged or Defective Items
If you received a damaged or defective item, please contact our customer support team immediately with photos of the damage. We will arrange for a replacement or refund.
Contact Us
If you have any questions or require further assistance, please contact our customer support team at 22insolito@gmail.com or +91-8383070634
